Our support services comprise a varied range of IT Hardware and Software and our in-house specialists utilize modern technology to provide RMM.
Remote monitoring and management (RMM) is a collection tool which monitors applications and hardware operating in your organisation. RMM provides proactive, remote tracking of your network and computer health. RMM helps to:
We can provide support services on-premise exchange servers as well as implementing our preferred method of business emails, Office 365. As Microsoft Partners we offer O365 solutions which:
Office 365 Business Premium includes and ensures you will always have the latest versions of the Word, Excel, Powerpoint, Outlook 365 and more.
Whether it’s a physical or virtual server. We have a team of qualified specialists who provide the highest level of Server Support services. Our break fix, and contracted maintenance packages enable us to effectively maintain your Server infrastructure, 24 hours a day, 7 days a week.
We support all major manufacturers hardware including:
We also have experience is supporting SAN (Storage area network) and NAS (Network added storage) hardware and can implement support packages which ensure the best possible up-time.
Our specialists can implement and support any size infrastructure from single server sites to multisite clusters. Our MCSE qualified professionals ensure perfect architecture, design and implementation.
To provide the highest value to your business, packages are client specific and highly tailored. For information purposes, we use the below as a guide:
| BRONZE | SILVER | GOLD |
| ✔️Telephone and email call logging of issues | ✔️Telephone and email call logging of issues | ✔️Telephone and email call logging of issues |
| ✔️Data backup | ✔️Data backup | ✔️Data backup |
| ✔️Unlimited helpdesk and remote desktop support | ✔️Unlimited helpdesk and remote desktop support | ✔️Unlimited helpdesk and remote desktop support |
| ✔️Telephone advice | ✔️Telephone advice | ✔️Telephone advice |
| ✔️Software diagnostics | ✔️Software diagnostics | ✔️Software diagnostics |
| ✔️Network management and support | ✔️Network management and support | ✔️Network management and support |
| ✔️ISP management and third party interaction | ✔️ISP management and third party interaction | ✔️ISP management and third party interaction |
| ✔️IT procurement services | ✔️IT procurement services | ✔️IT procurement services |
| ❌Remote monitoring | ✔️Remote monitoring | ✔️Remote monitoring |
| ❌Patch and upgrade support | ✔️Patch and upgrade support | ✔️Patch and upgrade support |
| ❌Disaster recovery | ❌Disaster recovery | ✔️Disaster recovery |
